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Privacy Policy

Last updated: April 2026. This policy explains how Shine Panel Care collects, uses and protects your personal information.

1. Information We Collect

When you submit a quote request or contact us, we collect the following personal information:

  • Full name
  • Phone number
  • Email address
  • Suburb and property details relevant to your service request

We may also collect information automatically when you visit our website, including your IP address, browser type, and pages visited. This information is used to improve our website and is not linked to your personal identity.

2. How We Use Your Information

We use your personal information to:

  • Respond to your quote requests and service enquiries
  • Schedule and confirm appointments
  • Send before and after reports of completed work
  • Send service reminders (e.g., when your mesh warranty inspection is due)
  • Improve our services and customer experience

We do not use your information for unsolicited marketing beyond service-related communications.

3. Disclosure of Your Information

We do not sell, rent or trade your personal information to third parties. We may share your information with:

  • Service technicians employed or contracted by Shine Panel Care, solely for the purpose of completing your job
  • Software providers we use to manage bookings and communications, who are bound by confidentiality obligations
  • Government or regulatory authorities where required by law

4. Data Security

We take reasonable steps to protect your personal information from unauthorised access, disclosure, alteration or destruction. Your information is stored securely and access is limited to authorised personnel only.

5. Access and Correction

You have the right to access the personal information we hold about you and to request corrections if it is inaccurate. To make a request, contact us at Email Us.

6. Cookies

Our website may use cookies to improve your browsing experience. You can disable cookies through your browser settings, though this may affect some website functionality.

7. Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated date. Continued use of our website after changes constitutes acceptance of the updated policy.

8. Contact Us

If you have any questions about this privacy policy or how we handle your personal information, please contact us: